We firmly believe that trust, respect, and communication are the cornerstones of successful relationships. Our workshops are thoughtfully designed with our clients' needs in mind, reflecting a significant investment of planning, time, creativity, research, and design to ensure an exceptional learning experience.
We understand the dynamic nature of today’s environment can necessitate shifts in priorities, potentially leading to rescheduling or cancellations. We sincerely appreciate your communication, and we invite you to reach out to us as soon as you anticipate any changes.
We thank you in advance for your understanding.
The Way We Work
In most cases, we can accommodate changes, provided we receive sufficient notice. If we are using one of our Associates, accommodating changes may be more challenging because they have already scheduled your course. A cancellation without adequate notice may result in our Associates being unpaid, with little time left to find other work to fill that slot.
The Policy
This policy applies to all virtual and online courses booked by business clients, where invoicing occurs after the course has been delivered.
1. Cancellation by the Client
2. Minimum Course Uptake
3. Cancellation or Rescheduling by FD2i
If we must cancel or reschedule a course for any reason (including low uptake), we will notify you as soon as possible and offer:
4. Non-Attendance
Failure to attend the course without prior cancellation, as outlined in this policy, will result in the full fees being invoiced, calculated on a per-person basis.
5. Payment Terms
Invoices are issued after the completion of the course. Payment is due within 30 days from the invoice date unless explicitly stated otherwise in a contract. If the course is cancelled in accordance with this policy, the invoice will include the applicable cancellation fee.
Policy Review
This policy is reviewed on an annual basis, with the next review January 2026