Course Cancellation Policy for business clients

We firmly believe that trust, respect, and communication are the cornerstones of successful relationships. Our workshops are thoughtfully designed with our clients' needs in mind, reflecting a significant investment of planning, time, creativity, research, and design to ensure an exceptional learning experience. 

We understand the dynamic nature of today’s environment can necessitate shifts in priorities, potentially leading to rescheduling or cancellations. We sincerely appreciate your communication, and we invite you to reach out to us as soon as you anticipate any changes. 

We thank you in advance for your understanding.

The Way We Work

In most cases, we can accommodate changes, provided we receive sufficient notice. If we are using one of our Associates, accommodating changes may be more challenging because they have already scheduled your course. A cancellation without adequate notice may result in our Associates being unpaid, with little time left to find other work to fill that slot.

The Policy

This policy applies to all virtual and online courses booked by business clients, where invoicing occurs after the course has been delivered.

1. Cancellation by the Client

• More than 14 days before the course start date - Clients may cancel their booking without charge or transfer to an alternative course date.
• 7 to 14 days before the course start date - Clients will be billed for 50% of the full course fee. The remaining 50% will not be invoiced.
• Less than 7 days before the course start date: Clients will be billed for the full course fee, which is 100% of the total amount, regardless of attendance. If travel arrangements have been made and are subsequently canceled without being able to be used at another time, the cancellation fee will include any incurred expenses related to the booked travel.

2. Minimum Course Uptake

• If the number of participants is below the required minimum for the course to run, the course may be rescheduled to a new date, subject to client agreement.
• If the client does not agree to the rescheduled date, the cancellation terms outlined in section 1 will apply.

3. Cancellation or Rescheduling by FD2i

If we must cancel or reschedule a course for any reason (including low uptake), we will notify you as soon as possible and offer:

• A full refund of any prepayments (if applicable), or
• An alternative facilitator (if applicable), or
• A transfer to an alternative course date at no extra cost.

4. Non-Attendance

Failure to attend the course without prior cancellation, as outlined in this policy, will result in the full fees being invoiced, calculated on a per-person basis.

5. Payment Terms

Invoices are issued after the completion of the course. Payment is due within 30 days from the invoice date unless explicitly stated otherwise in a contract. If the course is cancelled in accordance with this policy, the invoice will include the applicable cancellation fee.

Policy Review

This policy is reviewed on an annual basis, with the next review January 2026