Experienced Consultants

Fiona is a strategic Diversity, Equity, and Inclusion (DEI) consultant, Non-Executive Director, and award-winning DEI company leader with over 25 years of experience, most notably in Financial Services. Renowned for translating inclusion into business performance, Fiona brings a powerful combination of commercial insight, cultural intelligence, and deep DEI expertise to drive systemic change and sustainable growth.

Her distinguished corporate career spans over 20 years at HSBC, where she held global and UK leadership roles, including Global Head of Employee Networks, Senior Global DEI Relationship Manager, and Head of Diversity and Inclusion for HSBC UK. There, she shaped the organisation’s DEI agenda at scale, aligning inclusion with commercial outcomes and global people strategies across Retail, Wealth Management, Commercial Banking, and beyond.

As the CEO and Founder of FD2I, Fiona leads a consultancy dedicated to helping organisations transition from diversity to true inclusion. She partners with clients to design and implement evidence-based DEI strategies that drive cultural transformation and business performance. Her work focuses on embedding inclusive leadership practices that enhance innovation, employee engagement, and decision-making.

As a Non-Executive Director, Fiona brings board-level insight, challenge, and governance to support inclusive organisational performance and long-term value creation. She is a trusted advisor to executive teams and boards, championing inclusive leadership as a commercial and cultural imperative.

Fiona is widely respected as a global practitioner, speaker, judge, and thought leader. She is known for her clear, authentic communication style, and her ability to connect across industries, cultures, and seniority levels. 

A passionate advocate for equity and capability building, she empowers leaders and DEI professionals with the tools and confidence to lead transformative change, delivering measurable impact from the inside out.

  Tom is an executive coach and organisational development expert with extensive leadership experience acquired during a long career in human resources and at the C-suite level. He understands the challenges facing executives and senior leaders and is skilled at exploring systems, strengths, areas for development, and relationships to foster positive cognitive and behavioural change.

He is passionate about inclusion and assists organisations in improving their cultures while leveraging the opportunities that diversity brings. He has significant corporate experience, having started his HR career in fast-paced environments such as retail and call centers. He later explored branches of digital technology, HR operations, and transformation at a multinational bank. As Chief People Officer of an ambitious publicly listed financial services business, he experienced the responsibilities of being part of the C-suite, shaping culture, and managing a complex people agenda. He also engaged with the board to lead a challenging transformation of executive and regulated compensation structures.

 His coaching approach is flexible; he brings high energy when needed while also creating a safe space in executive coaching sessions to help clients move forward with confidence. His varied experiences have made him agile and adaptable in maximizing the potential of every individual and situation.

Tom co-hosts the "Beyond Potential" podcast and regularly publishes insights on leadership and inclusion. He has been recognized in LGBT Great's Top 100 executive allies list for three consecutive years.

Lisa has been a prominent figure in the diversity and inclusion (DEI) field for over 10 years. With a background in financial services and telecommunications, she has held various roles in Customer Experience, Leadership, and Customer Complaints before transitioning to DEI work. 

Her commitment to equality began at a young age, when she observed that fairness was not always extended to everyone and that individuals were often treated unfairly. These early experiences inspired her to strive for a more equitable and inclusive world.

Lisa commenced her DEI journey by leading an LGBTQ+ employee network, spearheading initiatives that promoted inclusivity. As a qualified counsellor with a master's degree in clinical counselling and holding a degree in human psychology, she is deeply invested in mental health and wellbeing. 

Her expertise encompasses inclusion strategies, strategic leadership, organisational culture, company values and behaviours development, strategic transformation, and inclusive communication and engagement.

She is passionate about people and relationships, and is dedicated to fostering a psychological safety environment where individuals can authentically express themselves and thrive. 

Lisa has successfully led inclusion strategies that yield measurable outcomes, positively influencing both the culture and diversity demographics of organisations. 

She is a proven advocate for the LGBTQ+ community, committed to creating environments where everyone feels valued and respected.

Professor Laura Serrant CBE, PhD is one of the UK’s most respected voices in inclusive leadership, talent development and cultural transformation. With over 35 years of experience across executive, academic, and advisory roles, she brings unparalleled insight into the intersection of leadership, culture, and performance.

A renowned speaker, strategist and executive coach, Professor Serrant has worked with corporate leaders, healthcare systems, government bodies, and global organisations to unlock leadership potential, navigate complexity, and create lasting impact. 

Her approach is rooted in evidence, humanity, and cultural intelligence—making her an exceptional guide for organisations striving to lead authentically in a diverse and evolving business landscape.

Laura’s work focuses on enabling leaders to connect their personal values with organisational purpose, creating cultures of trust, belonging, and strategic clarity. She is known for her powerful storytelling, challenging insight, and emotionally intelligent facilitation—engaging audiences with authenticity and practical wisdom.

As a coach and consultant, she works with senior leaders and leadership teams to develop inclusive strategies, build resilience, and foster innovation through people. Her “Lioness Effect” approach to leadership has inspired thousands to lead with integrity, courage and compassion.

Professor Serrant is a former NHS England Board member and Chair of Sheffield Children’s NHS Foundation Trust. She was awarded a CBE for services to health and has been named one of the UK’s Most Influential Women in Leadership by HSJ and The Powerlist.

She is a trusted partner to UK organisations ready to lead change with purpose and impact.

She has a successful podcast series “Speaking for Ourselves” available across most social media platforms.

Jax has deep experience spanning 3 decades and 4 continents within Global organisations.  She has led teams, transformed P&L's and improved customer outcomes within HSBC, 

Barclays, Lloyds, ANZ and Ambank.

She is an experienced retail banking strategic executive with a proven track record of developing sustainable customer solutions, driving innovation to improve regulation and building succession programmes that build sustainable diverse talent pipelines.  She is adept at building highly engaged, agile teams that collaborate to drive the business agenda to another level.

Jax has a wealth of global experience in executing transformational change management deliverables with design and implementation of organisational culture shifts and organisational design changes. She builds strong business visions and executes the strategy to deliver sustainable results, innovative change and builds market share growth.

Jax has a degree in Creative Arts and a post graduate degree in Corporate Management.These two things seamlessly come together and give Jax her edge - creativity combined with the ability to deliver and execute. 

She has been trained extensively in change management methodologies , that have given her depth of capability to drive operational challenges, mitigate and manage risk, whilst delivering efficiency gains that result in long term shareholder return

Jax is an accredited Focalpoint Business and Executive Coach, certified in the Science of Well-being , is Certified Mentorloop qualified , accredited to deliver DISC/EQ assessments and accredited to coach Positive Intelligence . 

Having lived and worked across the globe, Jax has an innate ability to work adaptively within the fabric of organisations and cultures to deliver the desired outcomes. She boldly but thoughtfully challenges and drives leadership accountability, ensuring that improved performance outcomes are at the heart of her transformations.

Cheryl is an accomplished Director of Communications and Diversity, Equity, and Inclusion (DEI) with a distinguished career spanning financial services, publishing, and pharmaceuticals. 

She brings a wealth of experience in delivering profitable propositions while driving Environmental, Social, and Governance (ESG) and Corporate Social Responsibility (CSR) initiatives.

As the Head of Client Success at Lumorus, Cheryl has spearheaded transformative projects, placing a strong emphasis on CSR, DEI communications, and large-scale organisational change. 

Her collaborative approach has significantly enhanced employee engagement and satisfaction, leading to the successful implementation of DEI and communication strategies across startups and billion-pound enterprises.

Cheryl's strategic leadership is further exemplified by her pivotal role as the Chair of the Advisory Board at CandidateX. At Bonhill Media Group, Cheryl served as Editorial Director of DiversityQ, a leading DEI platform. She drove significant readership growth and established a robust subscription base, managing teams effectively to deliver substantial thought leadership, governance, event sales and enhancing employee engagement through internal DEI strategies.

Cheryl holds certificates in strategic management and leadership and strategic DEI. She is a certified cultural competency delivery lead, executive coach and mentor.  Her BA in Broadcast Journalism further complements her extensive professional expertise.

Cheryl is dedicated to fostering a diverse and inclusive workplace environment, aligning perfectly with Lumorus's mission to drive positive change through innovative DEI strategies and comprehensive client success management.